FAQs

May I Come Tour Your Facility?

Absolutely! We strongly encourage everyone to come check out our facility, Team, and operations. Tours are available by appointment only. Please email or call to schedule.

Do You Offer Discounted Rates?

Yes, we do!

1. All rescued pets that arrive with their Adoption Documentation will receive a $5/day discount.

2. For every 10 consecutive days within the same stay, a 1-day credit will be applied. (i.e.: the 11th day would be free.)

What Does An Average Day Look Like?

For our dogs, our day begins at 7:00 A.M. with a short break outside for each group. This is followed by morning feedings and a digestion period before starting the next runs. Each group spends 15-30 minutes outside at a time (weather and groupings dependant.) We continue to rotate through these groups until our rest time from 1:00-3:00 P.M. (During which time, relaxing music is playing & D.A.P. diffusers are active.) From there, the evening routine is similar to the morning: bathroom breaks, evening feedings, digestion period, and play sessions running into the late evening. Last break outside is at 9:30 P.M. followed by cuddles and tuck-ins.

For our cats, our day begins at 7:00 A.M. with morning feedings and litterbox changes. The household that was out in the common space overnight will be returned to their condo. The next household will then be let out into the common space/catio for a couple of hours. This rotation continues for the day until bedtime, when one household will be left out in the common space for the night. This rotation occurs daily so that all feline guests have the room to themselves overnight. Cuddles and tuck-ins at 10:00 P.M.

In Your Boarding Contract It States That A Spray Bottle Could Be Used To Prevent Altercations Between Dogs. How Would That Be Used?

We focus on small group socialization, ranging between 2-8 dogs. Groups are fully-supervised and immediate, positive, verbal corrections are used first-and-foremost in order to deter adverse behaviours/interactions from ensuing. There are times when an altercation can arise in a split-second in which verbal means of disengagement are not sufficient in redirecting that attention.

In such cases, we find that a simple squirt of water bottle to the flank or backside of the dog is enough to break focus and regain attention in these situations. This method is the simplest way to protect our guests, as well as our staff, from potential injuries.

This is a less-invasive method to break the negative focus between dogs and have them redirect their attention. Once a dog has responded and disengaged from the misbehaviour, they are given praise and encouragement!