Our Philosophy:

  • At Cloud Nine Pet Boarding, all animals and breeds are welcomed with these few exceptions:

    • Animals younger than 4 months.

    • Intact females that are in heat/due for their cycle leading up to your reservation.

    • Un-vaccinated animals. OR those with incomplete series of vaccinations OR lack of titre testing.

  • Fear-Free philosophy & certification.

    • Desired behaviours are positively reinforced to motivate guests to repeat them.

    • Force, fear or punishment will not be used to manage your pets.

    • Treats and praise are our main means of managing our guests, based on their human-interaction preferences.

  • Appropriate dog socialization.

    • We focus on small, supervised, group socialization in the safety of our large, fully-fenced, natural greenspaces.

    • Groupings are established based on breed size, temperament, energy-level, age and social skills.

    • We fully understand that not all guests benefit from group socialization and are therefore happy to provide equal one-on-one play sessions as requested or required.

  • Safety.

    • In case of medical emergency, Southfork Animal Hospital is 7 minutes away.

    • 24/7 video security.

    • On-site management.

    • Pet First-Aid Certified professionals.

 Payment Options:

  • We accept Credit, Debit, and Cash payments.

  • For stays in excess of 10-or-more days, 50% payment is required at drop-off.

  • A $5 per day discount will be applied for rescued pets, with the appropriate documentation provided. **Applicable to boarding rates only. Based on per kennel occupancy.

  • There is a 1-day credit for every 10 consecutive days stayed.

    Ex: For 12 days stay, it would be an 11 day charge.

 Hours of Operation:

  • Tours available by appointment only.

  • Pickups and drop-offs are accepted during listed hours only, unless an exception has been requested and approved. A $45 convenience fee may be applied to any exceptions made.

  • If boarding guests are picked up before 10:00 AM, there will be no charge for that day.

  • Any pickups after 10:00 AM will incur the regular boarding rate.

  • Any overnight stay of less than 24 hours will incur the regular boarding rate.